We use information in general (i) to provide, analyse and improve our Services, (ii) as we reasonably believe is permitted by laws and regulations, including for marketing and advertising purposes, (iii) to protect the security and safety of our company, employees, customers as we reasonably believe permitted by laws and regulations, (iv) to comply with laws and regulations we are subject to.
analyse and provide you with our Services; and
monitor and improve existing products or services that we offer or develop new products and services
We will not use your sensitive information without your consent unless: (i) the information has been anonymised or aggregated so that you cannot reasonably be identified as an individual; or (ii) a legal obligation requires us to use it in some way e.g. a court order requires us to disclose the information.
We will not sell, lease, or rent your individual-level information (i.e., information about a single individual’s anatomy) to any third party other than service providers without your explicit consent, except as permitted by law.
You may independently decide to disclose your information to friends and/or family members, doctors, health care professionals, or other individuals outside our Services, including through third party services such as social networks and third-party apps that connect to our website and mobile apps through our application programming interface ("API"). Always review the privacy policies of third-party apps and services before sharing your information.
We may share anonymized and aggregate information with third parties. Anonymized and aggregate information is any information that has been de-identified, or stripped of your name and contact information and aggregated with information of others or anonymized so that you cannot reasonably be identified as an individual.
We collect and handle information (i) to provide, analyze and improve our Services, (ii) as we reasonably believe is permitted by laws and regulations, such as for marketing and advertising purposes, and (iii) as reasonably necessary to comply with laws and regulations, and to protect the security and safety of our company, employees, customers and others.
We will not sell, lease, or rent your individual-level information (i.e., information about a single individual’s anatomy, lifestyle or other traits/characteristics) to any third party other than service providers without your explicit consent, except as permitted by law.
We understand and respect the sensitive nature of the information you may provide to us, including information about your lifestyle, racial and ethnic origin, etc. To that end, we strive to be transparent in our collection, use and disclosure of this information and to ask for your explicit consent to share such sensitive information with third parties. Please see below to learn more about our sharing and consent practices.
We are committed to providing a secure and safe environment for our Services.
In the course of providing the Services, we collect the following:
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you, such as your user profile ID or order number. We do this to improve services we offer you, and to improve marketing, analytics, and site functionality.
open your account, enable purchases and process payments, communicate with you, and implement your requests (e.g., referrals);
host our website, run our mobile application(s), authenticate your visits, provide custom, personalized content and information, and track your usage of our Services;
conduct analytics to improve and enhance our Services;
offer new products or services to you, including through emails, promotions or contests;
implement online marketing campaigns and targeted advertising, including by utilising third party ads (subject to your cookie settings and preferences), and to measure the effectiveness of our marketing and targeted advertising;
conduct surveys or polls, and obtain testimonials;
process and deliver your scan results;
perform research & development activities, which may include, for example, conducting data analysis and research in order to develop new or improve existing products and services, and performing quality control activities.
We may contract with third parties to perform certain of the activities described above, including without limitation, resellers of Klarismo’s Services and payment processors to enable payments, and such third parties will have access to your information as reasonably necessary to perform their services.
You may be able to opt-in, opt-out or otherwise adjust your preferences of having your information used for certain of these activities. Please see below to learn more.
In general, personal information, once shared or disclosed, can be difficult to contain or retrieve. Klarismo will have no responsibility or liability for any consequences that may result because you have released or shared personal information with others.
General service providers. We share the information described above in Section 1 with our service providers, as necessary to provide their services to us. Service providers are third parties (other companies or individuals) that help us to provide, analyze and improve our Services. For example, we work with imaging sites to acquire and process your scan data for purposes of generating your Anatomical Information. Our partner scan centers may retain a copy of your raw scan data for audit purposes.
NOTE: Our service providers act on Klarismo’s behalf. While we implement procedures and contractual terms to protect the confidentiality and security of your information, we cannot guarantee the confidentiality and security of your information due to the inherent risks associated with storing and transmitting data electronically.
If you wish to not have this information used for the purpose of serving you targeted ads, you may be able to opt-out of many advertising networks. Please note this does not mean that you have opted-out of being served advertising. You will continue to receive generic ads.
Aggregate information. We may share aggregate information with third parties other than service providers, which is any information that has been stripped of your Registration Information (e.g., your name and contact information) and aggregated with information of others so that you cannot reasonably be identified as an individual (“Aggregate Information”).
Klarismo conducts research and may work with public, private, and government partnerships to develop research. With your consent, Klarismo may share aggregate Anatomical Information, Self-Reported Information, and Web Behavior Information with other parties for various purposes.
Under certain circumstances your information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders, or in coordination with regulatory authorities. Klarismo will preserve and disclose any and all information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that Klarismo may owe pursuant to ethical and other professional rules, laws, and regulations; (ii) enforce the Klarismo Terms of Service and other policies; (iii) respond to claims that any content violates the rights of third parties; or (iv) protect the rights, property, or personal safety of Klarismo, its employees, its users, its clients, and the public.
If your Registration Information changes, you may access, correct or update most of it from your Account Settings page. You may also modify and delete certain of your information. You may be able to correct or reset Self-Reported Information entered into a survey, form, or feature from your account on the surveys page. Please note that you may not be able to delete User Content that has been shared with others through the Service and that you may not be able to delete information that has been shared with third parties, though we can work with you to prohibit your data from being shared with third parties in the future. We will respond to your request to access within thirty (30) days.
By registering for an account, you are agreeing that we may send you promotional emails about our Services. You can opt-out of receiving certain messages or notifications from us by visiting your Account page or by contacting our Privacy Administrator at firstname.lastname@example.org. You can also click the “unsubscribe” button at the bottom of promotional email communications. Please note that you may not opt-out of receiving non-promotional messages regarding your account, such as technical notices, purchase confirmations, or Service-related emails.
If you no longer wish to participate in our Services or no longer wish to have your personal information be used, you may close your account by sending a request to Customer Care. When closing an account, we remove all Information within your account (or profile) within thirty (30) days of our receipt of your request. We retain limited Registration Information related to your order history (e.g., name, contact, and transaction data) as long as your account is active or as needed to provide you services, as well as for accounting, audit and compliance purposes.
Klarismo takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information, Klarismo uses a range of physical, technical, and administrative measures to safeguard your Personal Information. In particular, most connections to and from our website and mobile application are encrypted using Secure Socket Layer (SSL) technology.
Please recognize that protecting your Personal Information is also your responsibility. We ask you to be responsible for safeguarding your authentication information, which you use to access our Services. You should not disclose your authentication information to any third party and should immediately notify Klarismo of any unauthorized use of your authentication information . Klarismo cannot secure Personal Information that you release on your own or that you request us to release.
Your information collected through the Service may be stored and processed in the United Kingdom or any other country in which Klarismo or its subsidiaries, affiliates or service providers maintain facilities and, therefore, your information may be subject to the laws of those other jurisdictions which may be different from the laws of your country of residence.
Klarismo is committed to protecting the privacy of children as well as adults. Neither Klarismo nor any of its Services are designed for, intended to attract, or directed toward children under the age of eighteen (18) and hence neither Klarismo nor any of its Services are available to children under the age of eighteen (18). If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at email@example.com. We will delete such information from our files in a reasonable time.
If you are a California resident, California Civil Code § 1798.83 permits you to request certain information regarding the disclosure of your personal information to third parties for direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org.
156 2nd Street
San Francisco, CA 94105
ATTN: Privacy Administrator